The Promises We Make to You as Ethical Agents
We’re proud members of the Ethical Agent Network, but you are probably wondering what that actually means. The EAN is a national network of independent estate and letting agents who are assessed against a strict set of standards. It isn’t something you join by simply paying a subscription. Membership must be earned, and it can be taken away.
At the heart of it are seven promises that every member makes. Not to the network. To you.
These aren’t slogans or nice words for a website. They are commitments we are held to, and they shape how we work with every client, every day.
We will always act in your best interests
Not when it suits us. Not when it’s easy. Always. Everything else flows from this.
We will be honest, even when it’s difficult
That means giving you clear, straightforward advice, even if it’s not what you were hoping to hear. Overpromising is easy. Honesty builds trust.
We will do the right thing, even when it costs us
Ethical decisions aren’t always the most profitable ones. We commit to making them anyway.
We will never publicly criticise rival agents
Standards are raised by doing better, not by talking others down.
We will work collaboratively
EAN members share knowledge and support one another because a stronger industry benefits everyone, especially our clients, our community, and our colleagues.
We will commit to continuous improvement
Good agents don’t stand still. This means investing in learning, refining our service, and staying ahead of the game so our clients get the service they deserve.
We will support our local community
We are expected to be genuinely active and play a positive part in the areas we serve, not as a marketing exercise, but as a real, ongoing commitment.
What does it take to become a member?
Making these promises isn’t enough. Every applicant must prove they’re already living by them.
That means a strong, consistent track record of client reviews, with at least 50 Google reviews averaging 4.3 or higher. Evidence of ongoing involvement in the local community. And a detailed interview with an advisory panel of some of the UK’s most respected independent agents, who assess whether the agency truly belongs in the network.
Not everyone gets through. And only one agent per area is ever accepted.
Why does this matter to you?
Because when you choose an agent to sell your home, let your property, or help you move, you’re placing a significant amount of trust in them.
EAN membership gives that trust a foundation. It means the agent you choose has been tested against standards that go well beyond the basics and has made a clear commitment to put your interests first.
Estate Agency Done Ethically
To learn more about what we do, why we passed the EAN test, and why we are the only local agency in the network, contact us today. #AgentsYouCanTrust
