Help, My Tenants Have Locked Themselves Out. What Should I Do?
Around 5.6 million keys of all types are lost every single year.* Here's some advice for landlords on minimising the headaches caused when tenants lose their keys or lock themselves out.
Beware self-locking locks
Locks which automatically lock when the door is closed (or the wind blows it shut) are a common reason for getting locked out. When you're changing locks, it may be a good idea to avoid them.
Have plenty of spare keys
Having spare keys cut is much cheaper than calling in a locksmith.
It's advisable to give your tenant at least two keys to every entrance door and keep at least two yourself.
In the case of apartments with a fob entry system, ensure there are spare fobs too.
Spread the risk
It's perfectly okay to keep spare keys to your property yourself. But remember that you shouldn't enter your tenant's home without their agreement, unless in the case of an emergency.
Always store keys in a safe place. If you're using a letting agent, ask if they offer a key holding service.
Keep locksmiths' details to hand
Sometimes, lockouts are caused by issues such as broken locks and damaged keys, rather than lost keys. In these situations, you might need a locksmith urgently.
It's wise to keep the contact information of two or three locksmiths in your phone's contact book in case of an emergency.
Check your landlord insurance
Check to see if your landlord insurance covers the cost of replacing keys and locks, and whether it suits your requirements.
Landlord insurance policies that cover this usually have conditions on when they will pay out, a maximum sum covered and an excess as well.
What is a tenant's responsibility for keys?
Tenancy law entitles landlords to charge tenants for the reasonable cost of replacing lost keys and entry fobs. This can also be deducted from their deposit.
Tenants aren't responsible for the cost of repairing or replacing broken or faulty locks, however. That is down to the landlord.
We hope you've found these tips helpful. If you'd like to learn more about how our letting and management services can make your landlord life easier, please get in touch.
If you know a landlord who would find this guide useful, please share it with them.
* Source: Door Industry Journal
